Description

ReceptionistWith establishments all anchored in Swiss territory, we work towards the expression of Fine Hospitality, responsible and sustainable. Deeply humanist and in the service of exceptional expertise, Sandoz Hotels places its values at the heart of its operations.At Sandoz Hotels, our mission is to preserve the environmental heritage of our properties through healthy, profitable hotel management and the perfectly mastered expression of SWISS EXCELLENCE IN HOSPITALITY.A full and complete commitment to the SUSTAINABILITY of our activities.THE DEVELOPMENT OF OUR TALENTS in a healthy, fulfilling work environment.The Sandoz HotelsBetween lake and mountain, join hotels where elegance meets service excellence. Here, every moment reflects the beauty and authenticity of our landscapes, in a setting as inspiring for our guests as it is for our teams. We offer our staff real opportunities for growth within exceptional establishments. Fine hospitality is that which comes from the heart, and it is with passion that we make it shine every day.To complete our team, we are looking for a:ReceptionistWorkplace: HotelStart date: To be agreedContract type: PermanentResponsibilities- You manage guest requests before, during, and after their stay- You manage guest reception according to established procedures- You supervise the management of emails, phone calls, and requests outside of office hours- You supervise the management of the cash register and the monitoring of the guest cardex- You establish active communication with internal departments and the reservations department in Lausanne- You manage complaints according to the defined procedure- You supervise the sale of hotel services, products, and points of sale- You maintain awareness of cultural events in Neuchatel and its surroundings to inform guestsRequired Profile- You manage communication in French and English with ease, and you establish exchanges in German in a professional manner- You supervise your work with rigor and attention to detail- You establish excellent relationships thanks to your team spirit and sense of service- You manage stress effectively and demonstrate curiosity and adaptability- You supervise the use of PMS software (Opera Cloud is a plus) and proficiency in the Office Pack- You apply your knowledge of accounting and sales techniques to support your missionsOur benefits- Internal accommodation- Access to quality infrastructure at preferential rates- Additional benefitsRequirements: In order to be able to work in Switzerland, the candidate is in possession of a work permit or must meet the legal requirements for obtaining a permit.Why join Sandoz HotelsJoining Sandoz Hotels means joining a group where excellence, the development of talent, and sustainable development are at the heart of our values. We invest in your professional evolution and offer an inspiring work environment, where team spirit and authenticity are essential. Together, let us shape fine hospitality with passion and commitment. jidf433225aen jit0624aen jpiy26aen