Description

IT Support Lvl 1/2 - Apple EnvironmentYou will work on-site to ensure support and management of equipment. This field role combines technical expertise, mobility, and interaction in an Apple environment.Our client is a recognized player in the management and support of IT infrastructures, operating in distributed environments requiring responsiveness and quality of service.Missions- Provide on-site technical support at various locations- Install and configure Apple equipment (Mac, iPad, peripherals)- Diagnose and resolve hardware and software incidents- Perform preventive and corrective maintenance on workstations- Assist users in the use of tools- Manage interventions autonomously in the field- Ensure follow-up of tickets and interventions- Collaborate with support teams for complex incidents- Guarantee a high level of service quality- Participate in the deployment of new IT equipmentProfile- Degree in IT or equivalent- 1 to 2 years of experience in IT support- Good command of Apple environments (macOS, iOS)- Knowledge of Apple Business Manager is an asset- Ability to work independently and with rigor- Driver's license and mobility required- Residence ideally in the canton of Vaud- Team spirit and adaptabilityConditions and Benefits- Itinerant position with significant autonomy- Technical environment oriented towards Apple- Varied missions on multi-site infrastructures jidaaccfecaen jit0626aen jpiy26aen