Description

Mission: The Customer Service acts as the internal and external customers will support the day-to-day to order management with the objective to ship all orders on time. Main duty is to maximize service level by exceeding customer all the activities:- Represent company to external and internal customers and provide stellar customer service.- Process sales orders in the ERP and confirm to customers, manage replenishment of consignment inventories by focusing on stock and issues to maximize service customer orders are shipped on time full, deliveries, follow-up on customer inquiries, liaise with management regarding customer credits, identify quality assurance complaints, trace lost shipments.- Approve return requests in with Supply Planning and shipping priorities and clarify customer orders for the shipping weekly open orders and backorder reports to the field team facilities with field staff: issue inventory listing and reconcile discrepancies.- Approve of stock in short supply in with field staff and Demand & Supply special price and bids, pricing allowances, deductions and adjustments.- Reconcile forecasts with orders, replenishment and inventory systems, focusing on stock and issues to maximize service levels.- Connect customers to support or field the point of contact with customer and Sales to and correct unpaid invoice with discrepancies and supporting Finance with and handling and credit profile:Proficiency in German, English, French Other languages a plus.Minimum 3-5 years Customer Service experience in Medical Device or Pharmaceutical industry preferred.Significant PC knowledge. Skilled competence with Microsoft Office, Microsoft Dynamic a role entails the following to providing exceptional customer service and prioritizing needs of those seeking.Excellent oral, written and interpersonal obstacles - tenacious and resilient.Exceptional listening and analytical excellent team player - highly effective in working with others but also capable of working independently as and good judgment to understand when to exercise and handle queries directly, and when to queries to higher authority.Ability to multi-task and an to be able to work in a fast paced, time-sensitive environment.Ability to prioritize tasks and meet deadlines independently.Interested? Apply now. jid8ab6b8aaen jit0624aen jpiy26aen