Description

Bilingual Customer Service Representative FR/DE - 100% - PERMANENT POSITIONAre you looking for a new challenge? A company active in recruitment and Human Resources services, a leading Swiss company, recognized and appreciated for the quality of its services and high performance, is looking for the following profile for one of its clients:Bilingual Customer Service Representative FR/DE - 100% - PERMANENT POSITIONYour mission:As part of the development of the activities of a nice family structure, we are looking for a Customer Service Representative specialized in the HVAC/S (Heating, Ventilation, Air Conditioning / Sanitary) field.Your missions- Ensure the follow-up and management of customer requests- Coordinate technical interventions and repairs- Be the interface between customers, technicians, and suppliers- Establish and follow up on offers, orders, and files- Guarantee quality customer service and compliance with deadlines- Participate in the processing of complaints and after-sales service follow-upYour profile:- Confirmed experience in customer service, technical support, or after-sales service- Knowledge of the HVAC/S field is essential- Excellent command of German at C1 level (oral and written)- Good command of French- Ease of communication, sense of service, and priority management- Proficiency in standard tools (ERP is a plus)What the company offers:- A dynamic and technical environment- A friendly and professional team- Conditions based on experience- Perspectives for developmentStart date:- Immediately or by agreementWho are we?Our partner is an expert in recruitment and placement of permanent staff. Our mission is to become your preferred partner in the search for the ideal job. Based on our in-depth knowledge of the Swiss market and our values of integrity and transparency, we accompany every talent with total commitment. jid6b8ba81aen jit0624aen jpiy26aen