Beschreibung

ELCO is the leading provider of high-end heating solutions - 100% ELCO is the leading provider of high-end heating solutions with first-class service, aimed at meeting the needs throughout the life cycle of its systems and products. Advice, products, high-quality systems, and services. For decades, ELCO has been at the forefront of burner technology, boilers, and solar energy, with more than 1.7 million heating systems installed throughout Europe, ELCO is a leading European brand offering both intelligent solutions and technologies designed to meet the needs of all types of domestic or commercial projects, ensuring energy savings. From our Swiss headquarters in Puidoux/Chexbres, we are looking for a Service Center - 100%. As part of this role, you will handle telephone inquiries from our customers (repairs, commissioning, annual maintenance, etc.). Through attentive listening and targeted questions, you analyze the client's wishes and schedule or modify various appointments. In case of any issues, you proactively guide the client to the right contact within your missions: Handle incoming requests (phone, email, etc.) from end customers, property management companies, and our internal teams spread across our 8 branches in French-speaking Switzerland. Plan and adjust interventions by actively contacting clients. Coordinate commissioning with the various internal services. Ensure updates and follow-ups on planned interventions. Manage and maintain the database closely with your colleagues in a tandem work environment within a team of 8 people. Your Profile: Dynamic individual, comfortable with client contact and daily interactions. Sense of autonomy and ability to manage multiple tasks simultaneously. Excellent oral and written communication skills, sense of priorities, and solution-oriented mindset. Team spirit and ability to work in pairs. Proficiency with tools (MS Office), knowledge of SAP is a plus. Proficiency in French (oral and written). Knowledge of German and/or English is an asset, any additional language is appreciated. We offer you: The opportunity to join a leading company in French-speaking Switzerland, active in the field of energy solutions, and to grow within a professional and committed team. The position offers a varied and stimulating activity in a dynamic work environment, service quality-oriented, and continuous improvement. You will have the opportunity to contribute concretely to the energy transition while benefiting from social advantages. Depending on the service, teleworking is possible. Are you interested? Apply online. Applications are accepted only online, via our portal. Applications received by email or mail will not be considered. We are committed to upholding the principle of equal access to employment for all individuals, providing an accessible, welcoming, and inclusive work environment in accordance with legal requirements. jid0079f47aen jit0415aen jpiy26aen