Description

N1 SupportMember of the Sigmalis group, active in consulting and engineering, Sigmalis Talent Services supports companies in the search for IT experts and executives, offering a complete recruitment service: permanent placement, contracting, temporary mission, and executive search. Our expertise in recruitment for over 20 years in French-speaking Switzerland, combined with a deep understanding of technological professions and HR challenges, allows us to offer you relevant opportunities in professional environments truly adapted to your needs. Our priority is to ensure your long-term success, whether you are looking for a permanent position with a client or as a consultant within our team.Job DescriptionAs part of the strengthening of its team, our client is looking for a Level 1 Support Technician. This versatile function combines user support and equipment management, thus contributing to the daily smooth operation of the company's services.ResponsibilitiesAs the first point of contact for users, you provide on-site support and actively participate in fleet management. In this capacity, you will notably be required to:- Provide first-level support to users on-site (telephone, e-mail, ticketing tool).- Prepare, install, and configure workstations for new employees.- Manage accounts, access rights, and password resets.- Assist users in resolving common incidents related to environments, specifically concerning:- Workstations running Windows 11- Microsoft 365 tools- Portable equipment (laptops, screens, printers, and peripherals)- First-level network connectivity and VPN access.- Register, qualify, and track requests in the ticket management tool.- Escalate incidents requiring additional expertise to level 2 and 3 support teams in accordance with current procedures.- Participate in service management best practices according to the ITIL framework.- Contribute to the continuous improvement of service quality and propose avenues for optimizing IT processes.- Perform tasks related to the function: reports, checks, and updating the knowledge base.Profile- Experience of 2 to 3 years in a similar support function.- Analytical, diagnostic, and incident resolution skills.- Knowledge of Windows 11, Microsoft 365, Android, and Microsoft Intune environments.- Knowledge of ITIL principles and processes (v4 or v5) is an asset.- Strong sense of service and ability to communicate effectively with users of varied profiles.- Ability to manage multiple requests simultaneously, define priorities, and work in an organized and autonomous manner.- Fluent French and good knowledge of technical English. jida120c1faen jit0625aen jpiy26aen