Claims management

• Independently manage a portfolio of claims in the relevant branches;
• Coordinate claims with companies, contractors and clients;
• Ensure follow-up of claims / proactive reminders and support our clients with insurance companies;
• Manage, verify and transmit documents from insurance companies and clients;
• Verify the accuracy of settlements;
• Advise clients by telephone and/or email;
• Manage delegated Heritage and international claims for our local policies;
• Provide technical training to the client;
• Be responsible for quality and document traceability;
• Present claims audits to clients;
• Update our IT tools (Brokers, M-Files, Power BI, etc.) according to directives;
• Other administrative tasks on request;

Cross-functional support & expertise

• Provide technical support to internal management teams on complex claims files;
• Support relevant colleagues during audits, specific assignments or meeting preparations;
• Participate in drafting the management of framework contracts and collective solutions;
• Be a recognised contact for companies, experts and partners;
• Support client advisors;
• Ensure optimisation of coverages based on claims experience;
• Gather necessary information, establish calls for tenders and coverage comparisons to support relevant colleagues;

Training and development

• Contribute to knowledge transfer through seminars or internal training;
• Participate in technical presentations for clients or prospects;

Your profile

• Higher education in the insurance field, or equivalent, with AFA certificate;
• Proven experience in managing property and asset claims;
• Proficiency in office tools and insurance management software (such as Brokers, M-Files, MS Office, etc.);
• Excellent ability to simplify technical subjects, rigour, autonomy;
• Good interpersonal skills and team spirit;
• Very good command of French and English;

Workplace: Bulle

Why join us?

You will work in a stimulating environment, with complex and high value-added files, within an expert and collaborative team. You will actively contribute to the quality of our service and client satisfaction.

The advantages of the Swiss Risk & Care group:

- A pleasant and multi-site working environment

- Possibility to telework up to 2 days per week

- Contribution to transport costs

- Provision of electric bikes at certain sites

- Attractive social insurance & occupational pension conditions for staff

- Encouragement for continuous training

- Advantageous leave (paternity, maternity, special leave and granted days off, holidays)