As a partner of prestigious companies in French-speaking Switzerland, we are looking for a passionate and experienced Digital Products and Services Manager (M/F) to join a dynamic team.

Your role

Our platform equips member organisations responsible for developing standards with integrated digital services that support their national processes for developing and disseminating standards.

Based on international best practices, it aims to help subscribers carry out their national standards development, collaboration, publication and dissemination activities more efficiently. It relies on a shared infrastructure, interfaces with the organisation's systems and common solutions to reduce complexity and costs.

By streamlining their operations, subscribers improve their efficiency, ensure a high level of quality and contribute more effectively to global standardisation work.

Today, the platform is entering a phase of growth and wider adoption by members. The organisation is seeking dedicated leadership to structure its evolution as a strategic digital service with high added value for its stakeholders.

The Digital Products and Services Manager will be responsible for driving the ongoing development and expansion of the platform, ensuring the delivery of high value-added, user-centred services to subscribers.

The post holder will contribute to the service roadmap and coordinate it within the overall strategy of the organisation and the roadmap of the Information Technology and Digital Services department. This includes coordination with other relevant initiatives to identify opportunities that subscribers could benefit from in the future, supporting the long-term evolution and strengthening of the service's capabilities.

Success in this role requires the ability to apply product leadership principles to manage and evolve the platform as a strategic service. It also requires a deep understanding of the standardisation system as a whole, including its organisational structures, governance processes and interdependent programmes.

The role must be effectively exercised at both strategic and operational levels, working closely with members and stakeholders to maintain and enhance the relevance, quality and impact of the service.

The position is part of the Information Technology and Digital Services department and reports directly to the Head of Project Portfolio and Services.

Main responsibilities

• Guide the evolution, scaling and improvement of the platform to strengthen the services as a whole.
• Contribute to the service roadmap in alignment with the roadmap of the Information Technology and Digital Services department, the organisation's strategy and organisational priorities.
• Design service plans, roadmaps and resource planning processes.
• Liaise with other relevant initiatives to identify future service integration opportunities and benefits for subscribers.
• Manage subscriber relationships through proactive engagement, ensuring satisfaction, trust and loyalty.
• Act as the main point of contact for subscribers, ensuring prompt and effective communication and problem resolution.
• Develop and implement targeted communication and prospecting actions to attract new subscribers and expand the service's reach.
• Plan, coordinate and oversee activities, projects and events associated with the platform.
• Work collaboratively with technical and business teams to ensure effective integration of the service within the organisation's broader digital ecosystem.
• Monitor user feedback and implement continuous improvement actions.
• Manage the service pricing strategy, pricing model, overall budget and associated activities.
• Ensure compliance with organisational standards, internal policies and information security requirements.