For our client, based in Geneva, we are actively seeking a full-time Customer Care Officer

Your mission:

-Manage customer orders from start to finish until shipment
-Be the primary contact for customers and build a relationship of trust
-Respond to requests, handle complaints and resolve issues efficiently
-Manage order changes, customer returns and disputes
-Collaborate daily with sales, logistics and planning teams
-Communicate effectively and adapt communication style according to urgency
-Participate in demand planning meetings
-Identify areas for improvement and participate in optimisation projects
-Contribute to improving the customer experience and internal processes
-Maintain accurate customer data (contracts, conditions, specific requirements)
-Prepare credit/debit notes and handle non-conformities
-Ensure follow-up of customer forecasts and collaborate with planning

Your profile:

-University education
-Experience: minimum 3 years in a similar role (customer relations / customer service)
-Languages: French + English (C1)
-Good command of SAP
-Excellent customer orientation
-Organisational skills and priority management
-Interpersonal skills and communication
-Analytical mindset and problem-solving
-Management of complex situations and conflicts
-Business acumen and understanding of logistics processes

If you are interested and match the desired profile, please get back to me with your complete application file (CV, work certificates and diplomas) as soon as possible!