Description

FICOBA is a recruitment agency active as an expert for temporary and permanent placement of qualified personnel. We act as a partner for a demanding clientele in the choice of their future employees. Our client, a Swiss software company, is looking for a Customer Support Technician.Customer Support Technician 100%Under the responsibility of the Support Team Manager, the customer support technician provides service to our clients by ensuring:- Processing and monitoring of client requests by phone, email, and ticketing system.- Assistance on all software modules: Accounting, Sales, Inventory, and Payroll.- Technical assistance and help with software configuration, updates, and maintenance.The position is scalable according to the experience of the candidate:- Federal VET Diploma (CFC) in commerce or accounting.- Accounting or software experience.- Experience in a hotline or customer service role.- Excellent oral and written command of French; German is an asset.- Knowledge of business management software is an asset.- Team spirit.- Excellent team spirit skills.- Customer-oriented with a developed sense of service and a capacity for problem-solving. jidb5afa95aen jit0627aen jpiy26aen