Your tasks

• Ensure telephone support during Service Desk opening hours.
• Provide first and second level support for issues related to SharePoint Online, Power Apps, Power Automate and Power BI.
• Carry out analysis and establish a diagnosis, for immediate remote resolution or to escalate the incident.
• Enter and process first and second level incidents and requests in the ticketing tool, and follow up with users on the progress of service requests and ongoing incidents.
• Manage the lifecycle of requests and incidents, including verifying their resolution and confirming to the user their complete resolution or execution.
• Support site owners in managing SharePoint sites, libraries, permissions and content lifecycle.
• Advise users on best practices for collaboration, data sharing and document management in Microsoft 365.
• Ensure compliance with internal procedures within the framework of ITIL best practices.
• Manage user accounts (password management, access rights to shared folders and business applications).
• Contribute to the knowledge base.

Your skills

• Recent experience, minimum 2 years within a Service Desk
• ITIL Foundation certified (V3, 4)
• Strong experience with SharePoint Online and Microsoft Power Platform (Power Apps, Power Automate, Power BI)
• Good understanding of the Microsoft 365 ecosystem, including integration with Teams, OneDrive and Outlook
• Ability to resolve issues related to permissions, content management, customisation of lists/forms and workflows
• Proficient with an ITSM tool (incident management)

We offer

• A permanent contract
• 5 weeks of holiday
• Fully funded ongoing training
• The assurance of working for a leading company in IT support in French-speaking Switzerland

Our requirements

• Available immediately
• French: native speaker, perfect written command
• English: minimum B2 level