Your tasks

• Process and monitor customer orders from start to finish
• Check product availability and organise shipments
• Handle customer requests (returns, complaints, information)
• Track deliveries and resolve any issues
• Collaborate with internal teams (logistics, sales)

Profile sought

• Significant experience in customer order management (essential)
• Very good command of French, English, German
• Comfortable with IT tools (ERP, Excel…)
• Organised, meticulous and customer service oriented