Description

Swedish group and European leader in promotional textiles, New Wave Group SA is active in the fields of sportswear, promotional and professional clothing and distributes 12 brands in Switzerland including Craft.

More than thirty employees work within its Swiss subsidiary established in Cortaillod (Neuchâtel). You will join the Customer Service team which is responsible for orders, supporting our sales team and serving our customers in the best possible way. It is composed of 4 people.

Customer Service Agent FRA/GER 100%

Your mission:

• Enter and track customer orders
• Answer customer questions by phone and email
• Advise customers on the features of our various products and offer suitable alternatives to their needs
• Resolve customer complaints in a professional and proactive manner
• Provide effective and quick solutions to problems encountered by customers
• Provide active support to the sales team to optimise sales processes and customer satisfaction
• Administratively manage merchandise returns, ensuring a quick resolution in accordance with company policies
• Coordinate textile customisation projects and ensure order follow-up until delivery

Your skills:

• Fluent in French, with C1 level in German or vice versa, Italian is an asset
• 1 to 2 years of experience in the field desired
• Proficient with common IT tools (Microsoft Office Suite)
• Customer-oriented and quality service minded
• Knowledge of the textile sector and/or sales is an advantage
• Dynamic and proactive personality
• Good organisational skills, rigor and good priority management

The position:

Start date: 1st October 2026

Contract duration: Permanent

We offer you:

6 weeks of holiday including 1 fixed weekImproved social benefits (enhanced occupational pension benefits, an annual credit to buy our clothes, etc.)A pleasant and family-like working atmosphere

Do you recognise yourself in this announcement? Simply send us a CV and a personalised cover letter. In this email, tell us why you would be the perfect person for this job.