Beschreibung

Bilingual Assistant 50%Bilingual Assistant French / German 50%Cave de La Côte is a major winery in the canton of Vaud, Switzerland, bringing together more than 350 members and winegrowers on a 450-hectare vineyard. With a rich history and a unique heritage, it currently offers more than 100 references reflecting the diversity and quality of its terroir. Resolutely focused on the future, Cave de La Côte combines respect for winemaking traditions and sustainable practices. Thanks to a responsible approach, modern technologies, and recognized expertise, we master the art of blending and bottling to offer excellent wines, faithful to the identity of La Côte, and market our wines throughout Switzerland. We are looking for a Bilingual Assistant (50%) to join our customer service team, ready to invest in a dynamic environment at the heart of the estate.MissionWithin a committed and passionate team, you actively contribute to the satisfaction of our clientele by ensuring the processing of orders, their follow-up, as well as the management of customer requests. As a true point of contact, you provide effective solutions and quality service.Your responsibilities- Manage the entry, tracking of orders, and responses to customer requests (phone and email) in a professional and courteous manner- Advise customers on our products, services, rates, and delivery times- Process and track complaints according to internal procedures- Ensure the follow-up of files until their complete resolution- Collaborate with the logistics department to ensure the proper execution of orders- Work in close collaboration with the sales team to optimize the customer experience- Manage calls coming from the telephone switchboardYour profile- Federal VET Diploma (CFC) in commerce or equivalent- Bilingual French / Swiss-German (or German) orally and in writing- Strong customer focus and sense of service, flexibility, and responsiveness- Mastery of MS Office 365 tools; knowledge of Business Central is an asset- You appreciate teamwork, have a sense of priorities, and rigor in the follow-up of files- Ability to manage several requests simultaneously while offering a high level of service quality- Excellent communication skillsWe offer- A friendly environment within a company in the wine sector- Access to our products (wines)- Parking space, bus 300 m away- Drinks, preferential discounts on our products and other benefits- 5 weeks of vacationLocation: TolochenazTo applyIf your profile matches our needs and you are motivated to join a company that values excellence, innovation, and respect for traditions, we would be delighted to receive your application. Apply now and be part of the Cave de La Côte adventure! jid1b5c36caen jit0624aen jpiy26aen