Description

* Managing a high-volume switchboard and ensuring professional communication
* Coordinate operational support activities including travel arrangements

## About Our Client ##

Our client is an international company based in Geneva.

## Job Description ##

*

Operate and manage a high-volume, multilingual switchboard (French/English required; additional languages are a plus), ensuring seamless call handling and exceptional service at all times
*

Oversee the CISCO system, including call routing, message handling via the operator console, and support for senior management and executive-level communications
*

Handle all interactions with the utmost confidentiality, discretion, and professionalism, particularly when dealing with VIPs and senior stakeholders
*

Apply strict security protocols, including identifying and managing suspicious or fraudulent calls
*

Coordinate travel arrangements, including:

* Advising on domestic train travel (CFF)
* Managing international travel requests
* Administering subscription renewals
*

Manage and follow up on facility-related requests via the internal ticketing system, ensuring proper coordination with relevant teams and timely resolution





## The Successful Applicant ##



Profile



* Proven experience (**minimum 5 years**) in a similar role within a **high-expectation, service-driven environment**
* Strong command of **French and English (C1 minimum)**; additional languages are an advantage
* Solid technical comfort with telephony systems and administrative tools



Personal Attributes



* Service-driven, proactive, and solution-oriented mindset
* Excellent communication and interpersonal skills, with the ability to interact confidently across all levels of the organization
* Strong ability to remain calm and efficient under pressure
* High level of **discretion, tact, and reliability**
* Team player with a collaborative approach and willingness to share knowledge
* Ability to explain processes clearly and support users in a pedagogical manner

## What's on Offer ##

Full time role.

Quote job ref

JN-052026-7027060

Job Function

Office & Management Support

Specialisation

Receptionist

Industry

Financial Services

Location

Geneva

Contract Type

Permanent

Job Reference

JN-052026-7027060