Description

The Technical Support & Trainer position involves B2B and B2C technical support, assisting our client's partners and distributors through support, training, and continuous improvement. The role combines field expertise, hotline, technical support, and cross-functional interaction in a predominantly English-speaking environment.Our client designs, industrializes, and markets high-end technological solutions for professional use on a global scale.- Provide technical support to distributors and partners- Respond to hotline requests (evening/weekend rotation, non-recurring)- Organize and deliver internal and external training- Manage tickets and tracking via tools (HubSpot, SAP, RMA)- Participate in field support and occasional travel within Europe- Collaborate with R&D, Production, Product Management, and Sales teams- Contribute to continuous product improvement via field feedback and testingProfile- Technical background: mechanical, electronic, or electromechanical- Experience in after-sales service / B2B technical support- Ability to put oneself in the shoes of the technician or end customer- Comfortable with IT systems, ticketing tools, and ERP (SAP appreciated)- Fluent English and French essential, German is a plusConditions and Benefits- Central role with high added value- Real scope (products exported globally, multicultural team)- Hybrid position combining technical, field, and R&D work jidc6c1b13aen jit0417aen jpiy26aen