Beschreibung

Genedis is a company active in the central Valais and in eastern Vaud in the fields of energy and multimedia. It is composed of over 210 people from various fields such as electricity, new renewable energies, water management, and the technical customer service / multimedia call center.Job descriptionRate: % Start date: to be agreed Workplace: VernayazYOUR ACTIVITIES: - Provide service and advice to customers mainly by phone or in writing (emails/letters)- Troubleshoot multimedia infrastructures (VDSL, COAX, or FTTH)- Provide level 1 and 2 support and troubleshooting for Internet services, VoIP, TV Box, and Mobile- Handle customer issues- Actively participate in the development of sales and cross-sellingProfile sought: - Technical degree or equivalent - Strong interest in entertainment electronics and ease of use - Mastery of networks (IP, routers, NAS, remote access, etc.) and consumer electronics equipment - Excellent listening skills, sense of service, and customer-oriented - Ability to adapt actions and arguments according to customer needs and expectations - Experience in sales, support, or helpdesk (an asset) - French language, with good mastery of German and/or English spoken Interested? We look forward to reviewing your complete application (cover letter, CV, copies of your diplomas, and...) jid751056faen jit0206aen jpiy26aen