12 Jun

Supervisor Customer Service Sales (m/f/d)

Volketswil

Description

Your Responsibilities

In this key role, you will lead and strategically develop our Customer Service Sales Team. You will directly manage 7 employees and hold overall responsibility for a team of 14. You will oversee four key functional areas and play a significant role in customer satisfaction and operational efficiency:

Area Sales – Strategic Customer Management
- Developing and maintaining long-term customer relationships
- Close collaboration with our agents and equipment sales teams
- Leading contract negotiations with strategic customers
Print Mat Solutions
- Ensuring timely delivery of printing mats for flexographic printing
- Coordinating artwork creation for digital printing
Service Sales Order Management
- Responsible for processing sales orders for inks, spare components and wear items, repair services
- Optimizing order and delivery processes
Maintenance Service Coordination
- Planning and organizing maintenance services
- Acting as the interface between customers and support

In this role, you report directly to the Head of Customer Service. You are willing to travel up to 20% of your working time.

Your Profile

Successfully completed master’s degree in industrial engineering, Mechanical Engineering, Business Administration, or a comparable field
Several years of professional experience in sales or customer service, ideally in an international industrial context
Experience in negotiating contracts with customers
At least 5 years of leadership experience, ideally with responsibility for various functional areas
Strong communication and leadership skills
Structured, solution-oriented approach and a high level of customer focus
Strong affinity for data analysis and working with KPIs
Initial experience with or a strong interest in the use of artificial intelligence for process optimization
Fluent in written and spoken German and English

We Offer