Description

For one of our clients, we are looking for: Customer Services Area Manager Desired profile: Degree in mechanical, electrical, or software engineering Proven experience in customer service management in an industrial or technical environment (client-oriented projects) Approach and excellent customer skills and analytical mindset, with the ability to propose tailored solutions Autonomy, sense of and adaptability in a dynamic environment Ability to collaborate with diverse stakeholders and work in cross-functional teams Languages: French / English, another language is an advantage: A motivating and challenging position with opportunities for growth The opportunity to take on numerous challenges and contribute to the success of a human-centered corporate culture A good work-life balance The Customer Service Area Manager is responsible for managing and developing clients within a defined region. A true dedicated partner, they ensure an exceptional customer experience throughout the lifecycle of the delivered solutions. The position involves regular exchanges with clients as well as close collaboration with internal teams (after-sales service, engineering, production...) to provide quick, personalized, and effective responses to client needs. Main responsibilities: Build and maintain lasting relationships based on trust with clients Ensure a high level of customer satisfaction through regular and proactive presence Maintain continuous contact with clients to understand and anticipate their needs Coordinate client requests with the concerned service teams Propose tailored solutions related to after-sales service requests Develop customized offers in collaboration with clients Act as the central contact for all service requests in the area ensuring effective communication between different departments to provide quick and coherent responses Actively contribute to the continuous improvement of the Customer Service department Participate in internal processes to better respond to market demands Gather client feedback and share opportunities with the relevant teams Conduct regular client visits (approximately 30% of the time) Work independently, flexibly, and in an organized manner jid7f749d9aen jit0414aen jpiy26aen