Description

Service Desk Management ResponsibilityOpportunity on the owner sideService Desk Manager Real EstateOpportunity on the owner side in a fast-growing companyService Desk Manager Real EstateThe company manages its own real estate and is active in site development, notably in Lausanne in the Quartier du Flon. Our portfolio consists of commercial premises, as well as luxury apartments. Construction quality and central location near public transport are our priorities.Missions- Management of the service desk (2nd level) using the electronic incident management system XRM / MS X for the site manager- Execution of service and incident management (HVAC/MEP in particular)- Management of relationships with service providers within the framework of maintenance and repairs / renovation work- Close collaboration with the property management departmentProfile- Commercial/technical training, with basic knowledge in real estate/building technology- Continuing education in the field of maintenance and technical building management- In-depth knowledge of MS Office/Dynamics, CAFM, X software- Mastery of French, knowledge of English/German is an asset- Confirmed professional experience in the field of service desk/support or in technical building management- Affinity with a customer service request management tool- Ability to prioritize and synthesis skills- Autonomous, proactive, and reliable personConditions and Benefits- A varied and versatile position awaits you within a fast-growing company. Our culture is open and solution-oriented, where the entrepreneurial spirit is actively present. We offer modern infrastructure and working conditions. jid1515497aen jit0416aen jpiy26aen