Description

Quality Lead, Zurich

Mercury is the European leader in construction solutions. We build and manage complex engineering & construction projects for the world’s leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again. We deliver our clients’ visions through leading edge construction solutions across multiple sectors, including Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection. At Mercury, it is our duty to encourage and back our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential.

Key Responsibilities of the Role:

• Lead the management, implementation, and continuous maintenance of the ISO 9001:2015 Quality Management System and Mercury QMS by ensuring alignment with organizational objectives, regulatory requirements, and industry best practices, while driving process improvements, conducting internal audits, facilitating staff training, and ensuring documentation and compliance are consistently upheld across all operational areas.
• Develop and maintain a strong network throughout the business Unit and its cross-functions, communicating widely and appropriately, to build a positive Quality culture.
• Develop specific 'Contingency/Improvement/Action/Leadership Plans' to address new and emerging opportunities and risks
• Responsible for designing, coordinating, and delivering training programs for internal teams and supply chain partners to ensure operational excellence and compliance.
• Support staff during the onboarding process by providing guidance on quality procedures, tools, and systems, ensuring they are equipped with the necessary knowledge and resources to perform their roles effectively, while fostering a smooth integration into project workflows and promoting a culture of quality from day one.
• Collaborate with the client to ensure their quality standards and procedures are submitted, approved, and implemented within the agreed timelines.
• Oversee the planning, coordination, and execution of internal and external audits to ensure compliance with regulatory and client-specific requirements.
• Provide guidance and support to management on quality matters to ensure compliance with standards and continuous improvement.
• Ensure that all quality-related aspects of the project startup are thoroughly planned, reviewed, and executed in alignment with client requirements, regulatory standards, and internal procedures, including the establishment of quality controls, documentation systems, and risk mitigation measures to support a successful project launch.
• Provide comprehensive quality-related input during the project tender phase by reviewing client specifications, identifying potential risks and compliance requirements, proposing quality strategies and resource needs, and ensuring that all quality commitments are clearly defined and aligned with both internal standards and customer expectations.
• Manage the end-to-end document and record handover process by ensuring that all project documentation, quality records, and compliance-related files are accurately compiled, reviewed, and transferred to the client or relevant stakeholders in accordance with contractual requirements, regulatory standards, and internal procedures, while maintaining traceability, version control, and proper archiving protocols.
• Coordinate and lead regular meetings with the client, Quality team, Operations team, and other key project stakeholders to ensure alignment on project objectives, address quality-related concerns, facilitate cross-functional collaboration, and drive timely decision-making throughout the project lifecycle.
• Manage and coordinate with the supply chain from a quality standpoint by ensuring that suppliers meet defined quality standards, participating in supplier evaluations and audits, addressing non-conformances, and supporting the implementation of corrective actions to maintain compliance with project requirements and continuous improvement objectives.
• Manage and coordinate offsite audits, factory visits, and Factory Acceptance Testing (FAT) from a quality perspective by planning and executing audit programs in alignment with ISO 9001 and applicable regional standards, ensuring supplier facilities and deliverables meet contractual and regulatory quality requirements, identifying and addressing non-conformities, and collaborating with internal and external stakeholders j4id10007321a j4it1201a j4iy25a