Description

Critères de l'offre



* Métiers :

* Process Manager
* Diplômes :

* No Diploma
* Compétences :

* English
* French
* Lieux :

* Geneva
* Conditions :

* Permanent contract
* Full Time

Critères de l'offre



* Métiers :

* Process Manager
* Diplômes :

* No Diploma
* Compétences :

* English
* French
* Lieux :

* Geneva
* Conditions :

* Permanent contract
* Full Time

## L'entreprise : LHH ##

**The Adecco Group Switzerland**

Plus d'infos sur LHH

## Description du poste ##

For one of our clients in the French speaking part of Switzerland, in Geneva, we are recruiting an Process Documentation Manager who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for you!

**Responsibilities**:

* Develop and own the framework for process documentation ensuring consistency and quality.
* Engage with stakeholders across IT and business teams to map and analyse current-state processes.
* Identify and propose opportunities for process improvement, automation, and AI integration.
* Oversee the creation and maintenance of process documentation using tools like Visio, ensuring it remains relevant and actionable.
* Lead workshops and facilitate discussions to gather process inputs and validate outputs with stakeholders.
* Collaborate with analysts and IT teams to define requirements for automation initiatives.
* Provide mentorship and guidance to analysts working on process documentation.




Required Skills and Experience:

* 8+ years of experience in process design and documentation, preferably within IT or a related environment.
* Strong expertise in process modelling tools (e.g., Visio) and familiarity with AI-driven process tools (e.g., Nintex, UiPath, or others).
* Demonstrated ability to work independently, managing complex documentation projects with minimal supervision.
* Excellent communication and stakeholder management skills, with the ability to work across cross-functional teams.
* Strong critical thinking skills and an ability to identify and articulate improvement opportunities.
* Demonstrable experience in ITIL/ITSM practices and the use of ITSM tools
* Experience working in or supporting commodity trading or similar industries is a plus.
* Fluent English




**Preferred Qualifications:**

* Certification in process improvement methodologies (e.g., Lean Six Sigma).
* Experience with AI-driven process generation and automation technologies.
* ITIL V3 / V4 Foundation or above

\#LI-GS1 \#LI-Hybrid