15 Jun

On-site Support Technician MAC / APPLE

Ecublens VD

Description

Do you have a genuine interest in the Mac environment and are open to a mission? Read on!

Meanquest is an IT services company founded in 1995 that now has more than a hundred people.

Based in Ecublens, Meyrin and Givisiez, it deploys its expertise in five key areas: infrastructure, support, Cloud solutions, security and recruitment.

An IT company like ours relies on the commitment and know-how of its talents to provide quality customer service. We regularly look for profiles eager to invest themselves with our clients.

On behalf of one of our clients based in Yverdon, we are looking for

a Technician or a MacOS / APPLE On-site Support Technician

Main missions :

Provide on-site support to users:

Offer technical support and quality follow-up to users on IT equipment (workstations, tablets and any managed peripherals) or in case of connectivity issues
Guide users pedagogically in resolving malfunctions or changes, take remote control of the system within the limits of their authorisations.
Record all user requests and incidents in the ticketing tool
Perform a pre-diagnosis, qualify, then sort all user requests and incidents
Report major breakdowns, anomalies and 'out of the ordinary' cases according to established procedures
Process and follow up on their tickets and those assigned to their scope
Carry out a complete diagnosis on the equipment suspected to be defective or faulty
Check and verify the proper functioning of workstations, tablets and any managed peripherals on site as well as deployed applications, software and configurations
Prepare and preconfigure IT equipment before commissioning on site, configure it once on site

Contribute to maintaining the hardware inventory:

Check and maintain the hardware inventory during interventions.
Intervene on workstations that report an anomaly in the hardware inventory and perform all necessary actions to correct it.
Keep the hardware inventory up to date after receiving new equipment, during moves or replacements of existing equipment.

Ensure receipt and delivery of IT equipment and ensure its operational condition is maintained:

Inventory the received equipment and store it in the designated room with particular care to order, respecting safety rules. Enter entries and exits in the central database.
Transport new, repaired, exchanged or renewed IT equipment and commission it at its destination within the allotted time.
Take charge of faulty or defective equipment (computers, tablets and any managed peripherals), coordinate and arrange its transport from the repair centre once repair or exchange is completed.
Carry out equipment transfers between the service's different sites.

Participate in enriching documentation and knowledge bases:

Write support documentation intended for users and adapt it so that it is always up to date and follows the evolution of digital tools.
Write and keep up to date internal procedures for commissioning, operation and exploitation of IT tools.
Keep skills up to date by self-training on the evolution of equipment and tools using knowledge bases, internal and external documentation.

Profile sought :

Knowledge of MacOS, iPadOS, tvOS operating systems and Microsoft 365 products
Interest and curiosity for new technologies and multimedia equipment (gateways, displays, interactivity, etc.)
Ability to self-train
Apple and Microsoft certification are a plus
Driving licence and residence in Switzerland mandatory

Qualities: