Description

Your main tasks

• Manage company-wide IT Support requests
• Analyze and resolve all manner of technical issues that arise
• Effectively leverage the company’s ticketing system to efficiently track and resolve support requests
• Continuous monitoring and maintenance of the company’s IT infrastructure
• Manage and monitor back-up systems as needed
• Responsible for procurement, installation, configuration and maintenance of hardware, software and mobile devices
• Support the implementation of new systems and technologies
• Collaborate on other IT projects as needed

Your profile

• Experience as IT service desk specialist or IT sector training / certifications necessary
• Knowledge of Windows ecosystem, including server, client administration and hardware
• Excellent knowledge of cloud-based Office 365 products, including SharePoint and Microsoft Teams
• Tech-Savvy, able to handle complex technical systems and come up with creative solutions to issues that arise
• Customer centric attitude, with excellent communication skills and ability to successfully engage with stakeholders at all levels
• Fluent German and English mandatory

Sebastian Pal is looking forward to receiving your application documents via job portal (CV, diploma, reference letters; no motivational letter necessary).
Full discretion is guaranteed and we will gladly answer any additional questions.