On behalf of one of our clients, the OKJOB Geneva agency is recruiting a:

- Commercial employee CFC or equivalent qualification.
- Federal diploma as a specialist in human resources, SME business management specialist or equivalent training.
- ES diploma in management, administration or business economics.
- HES or university bachelor’s degree in business economics, management, administration, human resources or a similar field.
- Minimum 5 years of experience in a similar role (Office Manager, Administrative Manager, Operations Manager, Team Leader or Service Manager).
- Proven experience managing a team of at least 15 to 20 employees.
- Experience in medical assistance, health, insurance, travel assistance, emergency services or an international environment is a real asset.
- Supervise, support and develop a team of around 20 employees.
- Organise schedules, absences, holidays and ensure the proper allocation of resources.
- Guarantee the quality of services and compliance with internal procedures.
- Oversee coordination between clients, partners and medical service providers.
- Ensure an impeccable customer experience in an international environment.
- Organise and lead team meetings, set objectives and monitor performance indicators (KPIs).
- Identify areas for improvement and implement process optimisation actions.
- Support change and promote a culture of continuous improvement.
- Work closely with management on organisational and operational aspects.
- Participate in maintaining quality standards and compliance with regulatory requirements.