Description

Be your best with Networks & TelecomsBe your best with BechtleWith more than employees, we are one of the most successful companies and market leaders in our field of direct sales of IT products and a range of services offered by the various service companies, which makes us a strong and future-oriented partner for medium-sized companies, large groups, and the public sector. We are at home throughout Europe and always close to our customers.Networks & TelecomsOn behalf of our client based in Lausanne, we are looking for a Networks & Telecoms specialist responsible for ensuring the entry point for incidents and requests transmitted by the helpdesk, serving the network team. Start quickly for a duration of 2 months.Mission- Ensure the handling of network incidents and requests transmitted by the helpdesk or entered by customers.- Analyze, qualify, and prioritize the backlog of unassigned tickets, verify the completeness of information, and process requests when possible.- Solicit specialists from the Network team in case of need for specific expertise and coordinate the resolution.- Assign tickets to the competent resource as a last resort, ensuring rigorous follow-up and clear communication with stakeholders.- Document the actions taken and contribute to the enrichment of the knowledge base as well as to the continuous improvement of processes.Profile- Confirmed experience in networks/telecoms (versatile profile, ability to manage multi-domain tickets).- Very good network knowledge, particularly on Fortinet and Cisco environments, and mastery of Windows Server, Linux, and VMware/vSphere environments.- Knowledge of ITSM ticketing tools (ideally Jira), with the ability to manage a backlog and prioritize effectively.- Excellent service-oriented skills, rigor, and cross-functional communication; IAM knowledge appreciated.Proposal- Advantageous working conditions: a pension plan.- Workplace: latest technologies and modern working environment.- Diversity: interesting and changing tasks in a future-oriented sector.Bechtle Switzerland SA has certified skills in the following areas: IT Infrastructure, Management, Managed Services, Skills Management, Analytics, Printing Solutions, and E-Commerce. Thanks to these skills and solid, lasting partnerships with the main market players, we offer a perfectly coherent range of products and services to cover all our customers' needs. Our proximity, our global vision of infrastructure, and project management make us a key player in the market. Our motivated employees are our best assets to ensure speed, flexibility, and expertise. jid839c829aen jit0416aen jpiy26aen