Your Tasks

• Managing the telephone switchboard
• Managing the Customer Service e-mail inboxes
• Transmitting analysis results
• Writing and managing various correspondences
• Handling complaints from practices, clinics and hospitals
• Advising doctors on pre-analytical protocols
• Managing non-conformities and file modifications
• Adding analyses
• Performing various general tasks specific to the department

Your Profile

Technical:

• Scientific or medical training (laboratory technician diploma or medical assistant)
• Good knowledge of common medical analyses, typical results and pre/analytical protocols
• In-depth knowledge of medical practice and hospital procedures with a minimum of 5 years’ experience
• Comfortable with IT tools and quick to learn
• Good oral and written command of French
• English and/or German would be an asset

Personal:

• Confidence on the telephone and sociability
• Excellent customer service and listening skills
• Autonomy and initiative, team spirit and solidarity
• Stress resistance
• Priority management
• Rigour, care and professionalism
• Flexibility due to irregular hours

We Offer

• An exciting and dynamic work environment with a strong international dimension
• Responsibility and the opportunity to develop your potential
• A positive working atmosphere with a partnership-based and appreciative corporate culture
• Attractive fringe benefits as well as a 40-hour week and 5 weeks’ holiday
• Annual fee for your personal analyses and special prices for radiological advice from the Unilabs Group

Contact details

Rym Keller