Description
* International environment
* ASPECT Support and lead
## About Our Client ##
Our client is a trading company located in Geneva
## Job Description ##
**Leadership & Team Management**
*
Lead and mentor a team of support engineers across multiple locations.
*
Provide guidance, coaching, and performance management to ensure high-quality support and professional growth.
*
Foster a culture of collaboration, accountability, and continuous improvement.
**Operational Oversight**
*
Oversee ETRM support operations, ensuring SLAs are met and critical trading processes remain uninterrupted.
*
Act as the primary escalation point for high-impact incidents and ensure root cause analysis and long-term remediation.
*
Coordinate daily start-of-day/end-of-day checks and incident response planning.
*
Manage shift schedules to ensure 24x7 support coverage when needed.
*
Support all modules of the ETRM system and related upstream/downstream interfaces.
*
Monitor application availability and proactively report issues.
**Stakeholder Engagement**
*
Serve as the main liaison between business users (traders, schedulers, back-office) and IT teams.
*
Build strong relationships with vendors and internal stakeholders to manage escalations, upgrades, and roadmap planning.
*
Drive proactive communication with senior management regarding support KPIs and issue trends.
**Strategic Responsibilities**
*
Identify and implement process improvements, automation opportunities, and system enhancements.
*
Contribute to planning and testing for patches, upgrades, and configuration changes.
*
Maintain system documentation and training materials for both internal teams and end users.
## The Successful Applicant ##
*
Bachelor's degree in Computer Science, Finance, or a related field.
*
6-8 years of IT experience, including 3+ years supporting ETRM systems.
*
Solid understanding of commodity trading and the trading lifecycle (pricing, risk, logistics, settlement).
*
Hands-on experience with trade capture, mark-to-market, and P&L processes.
*
Proficient in SQL and basic scripting (Python or VBA).
*
Familiarity with integration protocols, APIs, or data mapping is a plus.
*
Exposure to other CTRM systems and ITIL/project management frameworks is a plus.
*
Experience with application deployment, configuration, and testing
*
Fluent in English.
## What's on Offer ##
Attractive package and environment
Quote job ref
JN-112025-6891847
Job Function
Information Technology
Specialisation
ERP
Industry
Financial Services
Location
Geneva
Contract Type
Permanent
Job Reference
JN-112025-6891847