Beschreibung

Our client is seeking a Helpdesk Technician to support employees
Helpdesk Technician - 6-Month Fixed-Term Contract - Geneva
Our client is seeking a Helpdesk Technician to support employees across a global organization. Acting as the first point of contact for IT-related requests, you will ensure efficient onboarding, user support, access management, and endpoint troubleshooting while maintaining high service levels.
Helpdesk Technician - 6-Month Fixed-Term Contract - Geneva
Our client is a well-established international organization with a strong focus on innovation, collaboration, and operational excellence.
The company offers a modern and people-oriented work environment, supported by advanced technologies and global teams.
Description
Provide first-level technical support to internal users.
Manage software access requests and user permissions.
Execute onboarding and offboarding activities for employees.
Prepare, configure, and deploy laptops and IT equipment.
Troubleshoot Windows and macOS devices.
Investigate user authentication and MFA-related issues.
Administer user accounts, distribution lists, and access groups.
Maintain and distribute loaner equipment and peripherals.
Support meeting rooms and on-site technical events.
Escalate complex incidents to specialist teams when required.
Maintain accurate ticket documentation within the ITSM platform.
Contribute to process improvements and knowledge-base documentation.
Profile
1-3 years of experience in IT Support, Helpdesk, Service Desk, or Desktop Support.
Experience supporting both Windows and macOS environments.
Knowledge of user provisioning and access management processes.
Experience with employee onboarding and offboarding activities.
Familiarity with SaaS applications and cloud-based environments.
Experience working with an ITSM tool such as Jira Service Management, ServiceNow, or similar.
Solid troubleshooting and problem-solving skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication and customer service skills.
Strong sense of ownership and accountability.
Professional level of English.
Job Offer
Opportunity to work within a modern international organization.
Exposure to a broad range of workplace technologies and IT operations. jpid63438dcob jpit0936ob jpiy26ob