Description

GBO SA is a service provider based in Geneva, offering, implementing and operating IT infrastructures for SMEs, either as SaaS or on-site services.

To support its development in the field of SaaS services related to Microsoft platforms and software, GBO is recruiting a collaborator

Helpdesk Services and Security

Responsibilities

• Handle IT support requests (phone, emails, ...)
• Provide first-level assistance for Microsoft office applications SaaS or "on-premise"
• Manage access rights and licences related to SaaS services
• Identify and qualify opportunities for additional services
• Develop and strengthen the relationship with clients

Required skills

• Fluent French, technical English
• Bachelor in computer science and/or management of HES type
• Knowledge of Microsoft products and services, SaaS and Copilot is a plus
• Recent Microsoft certification is a plus
• Good organisational skills and aptitude for continuous training
• Analytical mind, fluent oral expression, by phone or audio media

Work rate : 60% - 100%

Availability : Immediate or to be agreed