Description

**INTRODUCTION**


For our client, a leading fast-food chain, we are conducting an exclusive search for a

**Head of Operations**

permanent position at 100%

Join a dynamic, fast-growing brand and lead multi-unit operations while driving excellence and an outstanding customer experience.


**DESCRIPTION DE LA MISSION**


**Your mission:**


* Full financial responsibility for your area, overseeing multiple points of sale.
* Ensure the implementation and adherence to company standards, concepts, and guidelines across all outlets.
* Lead budgeting processes together with managers and collaborate closely with senior management.
* Act as the key representative of the brand with partners, landlords, suppliers, and other stakeholders.
* Bridge operations and support functions to guarantee smooth business performance.




**Sales & Customer Focus:**

* Ensure a best-in-class customer experience and service culture across all locations.
* Drive sales and operational KPIs, ensuring that guest satisfaction remains at the highest level.
* Implement and promote the company's customer service philosophy in daily operations.




**Leadership & Team Management:**

* Leadership and oversight to managers and teams, with responsibility for a large workforce of over 180 employees.
* Identify, recruit, and develop talent, ensuring the right people are in the right positions.
* Coach and empower managers and teams, promoting a culture of performance and accountability.
* Foster transparent and effective communication across all units.


**PROFIL ATTENDU**


**Your Profile:**

* Proven leadership experience in multi-unit fast-food or system catering (or retail/hospitality with strong operational exposure).
* Completed training in hospitality, F&B, or retail management; further education is an asset.
* Process-oriented mindset with strong analytical and problem-solving skills.
* Customer- and quality-focused with a drive for operational excellence.
* Entrepreneurial, flexible, and resilient, with strong social and communication skills.
* Fluent in French and English; German is an advantage.