Description

German Speaking Customer Support AdministratorLocation: BristolSalary: £27,500 DOE + BonusContract: Permanent, Full-TimeWorking Pattern: Hybrid – 4 days in the office, 1 day from homeWe are recruiting for a German Speaking Customer Support Administrator to join an established international business.This is a varied role combining customer service, sales support and account administration. You'll work closely with both customers and internal sales teams, managing orders, resolving queries and helping maintain strong relationships with new and existing customers.It's a great opportunity for a fluent German speaker who enjoys building relationships and wants a role with plenty of interaction across Sales, Finance, Marketing and Operations.The RoleYour responsibilities will include: Managing customer orders and keeping customers and sales teams updated on deliveriesHandling order changes, amendments, cancellations and returnsManaging key account portals and customer communicationsResponding to customer queries and resolving issues efficientlySupporting the sales team with product alternatives and sales opportunitiesProviding initial support with payment queries and chasing outstanding paymentsManaging shared customer and sales inboxesWorking closely with Finance, Marketing, Warehouse and other internal teamsSupporting colleagues during busy periods and absencesMaintaining accurate customer and order informationBuilding positive relationships with new and existing customers About You Fluent German and English, both written and spokenPrevious customer service, sales support, order management or account support experienceExcellent communication and relationship-building skillsStrong IT skillsHighly organised with excellent attention to detailAble to prioritise effectively and remain calm under pressureComfortable following established processes and proceduresPositive, reliable and proactive approachExperience with ERP systems such as NAV or Business Central would be advantageousAdvanced Excel skills, including VLOOKUPs and Pivot Tables, would also be beneficial Salary & Benefits £27,600 DOEKPI bonus of up to £500 per quarterHybrid working – 1 set day per week from home25 days' annual leave plus bank holidaysOption to purchase up to an additional week of annual leaveChoice of £75 quarterly clothing allowance or £200 annual gym membership contributionHealthcare cashback schemeEmployee Assistance ProgrammeCycle to Work schemeCompany sick payEmployer pension contribution This is a great opportunity for a fluent German speaker looking to develop their career within an international business in a varied, customer-focused position. If you're interested, please apply today.