FER CIAM is the interprofessional AVS fund of the Federation of Romandy Enterprises, FER Geneva. It is part of a range of services offered to member companies of FER Geneva. It also participates, among other tasks, in the administration of the family allowance funds of the Federation of Romandy Enterprises Geneva and in the application of collective labour agreements.

Your role at the heart of our mission

You support our beneficiaries with kindness and professionalism. You manage your cases independently, relying on the current legal and regulatory frameworks, and actively contribute to a quality service, in a spirit of collaboration and continuous improvement.

Your responsibilities

Case management

• Processing, calculation and decision-making on family allowance claims
• Management of benefits regarding family allowances in accordance with federal, cantonal legislation and applicable European regulations
• Issuing recovery decisions for unduly paid benefits

Digital transformation subject matter reference

• Participate in drafting user documentation
• Participate in the development of procedures, specifications and testing
• Participate in drafting user documentation
• Train and support colleagues
• Be the subject matter contact post-production and for the deployment of successive versions

Client & partner relations

• Attentive support of beneficiaries, in coordination with public and private partner institutions
• Active collaboration with other FER CIAM services
• Professional telephone reception according to FER Geneva quality standards

Administrative work

• Drafting routine correspondence in compliance with legal obligations

Your profile

Education and experience

• Commercial employee CFC or recognised equivalent qualification
• Solid experience in case analysis and management
• Very good knowledge of Swiss social insurances

Technical skills

• Excellent command of French, both spoken and written
• Good knowledge of German (B2 level an asset)
• Strong writing skills and attention to detail
• Marked enthusiasm for IT tools and application environments
• Experience and/or interest in testing and deployment phases of IT tools

Personal skills

• Dynamism, rigour, responsiveness and flexibility in the service of an open mind
• Excellent sense of service and interpersonal skills, with a real capacity for listening and confirmed ease in conducting telephone interviews
• Effective priority management and adaptability to a variable workload
• Autonomy, rigour and team spirit
• Ability to position oneself as a constructive interface between business and IT
• Ease in negotiating priorities and deadlines

Administrative prerequisites

• Valid work permit for Switzerland required

What we offer you

• A stimulating working environment within the largest interprofessional AVS fund in Switzerland
• Attractive employment conditions with competitive social benefits
• Flexible working time organisation, promoting work-life balance
• Offices ideally located in the heart of Geneva

Ready to join us?

Apply now by clicking the "Apply" button below.

We look forward to discovering your profile!

Our commitment

FER Geneva values diversity and encourages applications from all qualified individuals, regardless of their background.

We acknowledge receipt of every application and will contact you if your profile matches our needs.