Description
Be your best with Bechtle
With more than 16,000 employees, we are one of the most successful IT companies and market leaders in our sector.The combination of direct sales of IT products and a comprehensive range of services offered by various IT service companies makes us a strong and future-proof IT partner ("zukunftsstark") for medium-sized businesses, large groups, and the public sector. We are at home throughout Europe and always close to you.
Service Manager (m/f/d)
Be your best with bechtle
For one of our public sector clients in Geneva, we are looking for a Service Manager (m/f/d) responsible for managing the Storage and Backup support services, ensuring operational quality (SLA), risk management, and stakeholder coordination in a complex environment.
Your mission
- Manage the roadmap for Storage and Backup services by identifying developments, anticipating changes, and supporting their implementation (RUN/BUILD).
- Ensure operational management of services according to ITIL best practices (incidents, changes, service levels/SLA), including coordination of complex events and incidents.
- Establish and monitor performance indicators, ensure reporting, and prepare/facilitate operational committees with users and partners.
- Guarantee the application of security processes and guidelines, conduct risk reviews, and define mitigation plans; contribute to internal and external audits.
- Keep repositories up to date (service catalogue, CMDB/configuration items) and contribute to projects impacting managed services, including evaluation and costing of solutions.
Your profile
- Bachelor’s degree / licence in computer science / EPF engineer or equivalent; ITIL v3 certification minimum mandatory.
- 3 years or more experience in IT product or service management, ideally in a complex or regulated environment, with participation in at least one project involving multidisciplinary teams.
- Operational mastery of ITIL practices (incidents, changes, SLA) and proven experience coordinating complex incidents/events, including operational risk management.
- Strong technological knowledge of storage and backup enabling effective communication with experts (infrastructure, equipment, security, data).
- Excellent communication in French (oral/written), service and organisational skills, ability to unite cross-functionally, structure complex information, and make decisions appropriate to the level of criticality.
Our offer
- Attractive working conditions: 6 weeks of holiday per year and an appealing pension plan
- Development and enhancement of potential: wide range of professional and personal training offered by the Bechtle Academy
- Diversity: interesting and varied tasks in a forward-looking sector
Job number: PDGDQ769
Oksana Dumont | +41 22 308 85 00 |
Bechtle Switzerland Ltd
Bechtle Switzerland Ltd has certified expertise in strategic areas: IT Infrastructure, Virtualisation, Information Management, Managed Services, Skills Management, Data & Analytics, Printing Solutions, and E-Commerce. Thanks to this expertise and strong, sustainable partnerships with leading market players, we offer a modular and perfectly coherent range of products and services to cover all our clients’ needs. Our proximity, our global vision of infrastructure and project management make us a key market player. Our 1000 motivated employees are our best assets to ensure speed, flexibility, and expertise.