Context

As part of the evolution and optimisation of its Digital Workplace environment, our client is seeking a Digital Workplace Specialist / End-User Computing Engineer to strengthen their IT team. You will be involved in level 3 support, continuous improvement of user services, and automation of processes related to modern workstations.

Main Responsibilities

N3 Support and Incident Management

• Handle complex incidents escalated by N1/N2 support teams.

• Perform root cause analyses.

• Analyse logs, crash dumps, and technical data to identify recurring issues.

• Provide operational support for End-User Computing services.

• Assist users in incident resolution and adoption of best practices.

Administration and Continuous Improvement

• Administer and maintain workstation management solutions.

• Deploy and monitor security patches and updates via Endpoint Management tools.

• Ensure equipment compliance with security and hardening standards.

• Automate recurring tasks using PowerShell scripts.

• Participate in the continuous improvement of Digital Workplace services.

Documentation and Knowledge Transfer

• Write and maintain technical documentation.

• Produce operational procedures and user guides.

• Ensure knowledge sharing with support teams.

• Contribute to the creation of training materials and user support.

Required Technical Skills

Microsoft Workplace Environments

• Microsoft 365

• Microsoft Entra ID (Azure AD)

• Active Directory

• Microsoft Intune

• Windows Autopilot

• Unified Endpoint Management (UEM)

• Microsoft Defender

• Endpoint Security

Virtualisation and Workstations

• Azure Virtual Desktop (AVD)

• Virtual Desktop Infrastructure (VDI)

• Management of End-User Computing environments

Automation and Administration

• PowerShell (intermediate to advanced level)

• Automated deployment

• Configuration management

• Log analysis and advanced troubleshooting

Methodologies

• ITIL

• Incident management

• Problem management

• Continuous improvement of IT services

Desired Profile

• Higher education in computer science (Bachelor, Engineer or equivalent).

• Minimum 5 years of experience in Digital Workplace or End-User Computing infrastructures.

• Strong experience in N3 support and modern Microsoft environments.

• Experience in an international or multi-site environment appreciated.

• Ability to work autonomously while collaborating effectively with IT teams.