The Operations Manager is responsible for a portfolio of contracts, in charge of technical, financial, health, safety, environmental and contractual management.

RESPONSIBILITIES:

Financial:

• Identifies opportunities for diversification and increase of contractual services.
• Responsible for the profitability of contracts in their sector and assumes financial management, supported by the Department Manager.

Purchasing:

• Selects suppliers and subcontractors and places orders in compliance with the purchasing process and signing rules.

Contract and team management:

• Supervises, leads and develops the skills of their technicians and site manager.
• Provides technical support to technicians.
• Organises interventions and manages equipment. Verifies the application of maintenance plans via the CMMS.
• Manages subcontracting and cross-functional services in their sector.
• Reports activity follow-up to their direct manager.
• Reports to the client on contract execution and ensures their satisfaction.
• Proactive: proposes any suggestions likely to improve performance, operations, customer service and H.S.E.
• Main client contact: guarantees coordination with the company’s various specialised technical services to their clients.
• Ensures contract follow-up with an Energy Efficiency focus.

Skills and personal qualities:

• Perfect mastery of at least two techniques (heating, ventilation, hydraulics, sanitary) and their scope.
• Very good organisational skills.
• Adapts easily to complex situations.
• Comfortable with IT tools.
• Good communicator, will maintain good relationships with internal and external clients and colleagues.
• Service-oriented.
• Versatile.

Quality:

• Procedures compliance: Respects and enforces company procedures concerning their activity.
• Non-conformities: reports findings, handles non-conformities related to their contracts. Drives corrective and/or preventive actions to be implemented and verifies their effectiveness.
• Customer complaints: Responsible for resolving client complaints regarding their contracts.

For more details, please contact our HR department at the following address: job@tech-building.com.