Description
At Salt Business, we bring the world of communication and IT technologies closer to companies – with the aim of inspiring our customers through expertise, simplicity, and commitment.
In the customer service of Salt Business, we see ourselves as dedicated and personal partners to our customers – a clear added value compared to traditional call centre structures.
Are you passionate about IT and telecommunications technologies and their impact on business processes?
Do you enjoy analysing complex problems and finding pragmatic solutions?
Are you motivated to work in direct contact with corporate customers and collaborate with various support levels (L1, L2, L3)?
Then you are in the right place – strengthen our Business Division as
IT & Telecom Support Engineer / Technical Analyst
Your Tasks
As part of the Business Customer Care Team, you will take on the following tasks:
- You provide technical support at Level 2 for corporate customers, working closely with Level 1 (Customer Service) and coordinating with Level 3 (experts and external partners).
- You analyse, troubleshoot, and resolve complex faults in IT and telecommunications environments (fixed network, mobile, data, VoIP, networks).
- You ensure professional communication and direct exchange with corporate customers throughout the entire incident process.
- You collaborate with Level 3 experts during fault analysis, learn from cases, and jointly develop processes further.
- You support the integration, configuration, and optimisation of IT and telecom solutions.
- You contribute to technical documentation as well as knowledge transfer to Level 1 support.
- You ensure high customer satisfaction through proactive communication and technical competence.
Your Profile
- Education in IT, telecommunications, or a comparable qualification.
- Several years of experience (3–5 years) in technical support at Level 2, ideally in the IT or telecom environment.
- Solid knowledge in the following areas:
- VoIP, SIP, SIP trunking, and enterprise telephony solutions
- SD-WAN, IP networks, LAN/WAN, VPN, security (firewall, routing, switching)
- Monitoring and ticketing tools
- Strong analytical skills and problem-solving competence.
- High willingness to learn new technologies.
- German as a native language; very good knowledge of English and/or French. Italian is an advantage.
- Customer-oriented mindset, team spirit, and independent working style.
We Offer
- An exciting working environment in a growing Business Division.
- Direct contact with corporate customers with a significant contribution to their satisfaction and loyalty.
- Opportunities for professional development within an experienced team.
- Diverse and innovative projects in the IT and telecom sector.
- Attractive employment conditions and social benefits.
Work Location
The position is based in Biel/Bienne, with occasional assignments at corporate customers on site.
Application
Please apply online with complete documents (CV, cover letter, and certificates).
Only online applications will be considered.