Beschreibung

For over 100 years, our family business has been developing custom solutions in the construction and maintenance of elevators. With 130 employees, Ascenseurs Menétrey SA continues to combine tradition and proximity.To strengthen our teams, we are looking for a:After-Sales Service Group LeaderA true link between field teams and clients, you occupy a central position within our after-sales service activity. Available and attentive, you set the course for your team and support them daily in their missions, with a constant objective of quality. If uniting a team around a goal, taking on challenges, and actively contributing to the success of our company motivates you, then this position is for you.As a group leader, you are responsible for the following missions:- Manage and support a team of 13 technicians (after-sales service & works)- Ensure the administrative and human follow-up of your team (hours, vacations, annual meetings, etc.)- Monitor and analyze performance and quality indicators (breakdown rate, visit rate, recurring breakdowns, etc.) in order to support the team in achieving its objectives- Maintain close collaboration with our technical sales representatives: preparation of quotes, management of priorities, client follow-up, etc.- Provide your support and technical expertise to your team- Bring the safety culture to life within your team by actively contributing to its dissemination, the training of your team, and the application of good QSE practices- Actively contribute to the evolution of work processes and the skills of your team- Occasionally establish offers in support of techniciansYour background and talents:- You hold a degree in a technical field (mechanics, electricity, etc.) and have confirmed experience of several years in the elevator field- You are recognized for your excellent interpersonal skills and your ability to unite a team (leadership)- Proactive, you take initiatives and make informed decisions- Autonomous, you know how to prioritize and manage your time efficiently- Calm, you manage unforeseen events with composure and efficiency- You possess a driver's licenseWe offer you:- A stable and rewarding position within a family business on a human scale- A work environment based on trust and transparency where mutual aid between colleagues is a daily reality- A fulfilling corporate living environment where your ideas are listened to and where you can actively contribute to projects- Flexible working conditions, with a real focus on work-life balance, including bridges offered during public holidays jid69948f9aen jit0624aen jpiy26aen