Description
Passion, innovation and creativity: these are the pillars that drive our teams in their daily work.
Since its creation in 1988, Frederique Constant has been committed to democratising access to luxury by designing, developing and assembling timepieces of the highest quality at the fairest price. The Swiss watch manufacture based in Geneva (Plan-les-Ouates) designs, develops and assembles mechanical watches – including more than 30 Manufacture calibres such as the Tourbillon, Perpetual Calendar, Flyback Chronograph, Monolithic, Big Date Power Reserve, Moonphase – and also offers quartz watches.
Since 2016, the Frederique Constant group (Frederique Constant, Alpina Watches, Ateliers deMonaco) has joined the Japanese Citizen group to continue its international development and foster new synergies.
We offer our employees a dynamic working environment, valuing entrepreneurial spirits within a human-sized structure. Join our talents driven by the perpetual quest for excellence and become a key element of the company in your turn.
Joining our teams means immersing yourself in exciting projects and contributing to the achievement of ambitious goals. The spirit of innovation is at the heart of our daily life. Be ready to take on challenges and let us shape together the new horizons of the watchmaking industry.
After-Sales Markets Coordinator – 3-month Fixed-term Contract (100%)
To temporarily strengthen our After-Sales department, we are looking for an After-Sales Markets Coordinator for a fixed-term mission of 3 months. This opportunity could evolve into a permanent contract depending on the company’s needs.
Start date: as soon as possible
Your missions
Reporting to the After-Sales Manager, you will ensure the coordination and monitoring of after-sales activities with our international markets and actively contribute to the continuous improvement of our customer experience.
In this capacity, you will notably be responsible for:
- Ensuring communication with our international markets (emails, telephone, meetings)
- Monitoring and coordinating after-sales operations between Geneva and the various markets
- Managing quality issues and supporting their resolution
- Participating in the drafting and improvement of internal procedures
- Setting up and monitoring performance indicators
- Participating in the deployment of new Customer Experience projects
- Ensuring proactive communication with the after-sales workshop teams
- Participating in after-sales meetings and cross-functional projects
- Coordinating the organisation of technical training with international markets
- Carrying out various administrative tasks related to the department’s activity
Your profile
- Commercial, administrative or equivalent training
- Proven experience in an international customer service environment, after-sales or project coordination
- Excellent organisational skills and ability to manage priorities
- Strong sense of service and communication
- Ease in a multicultural environment
- Fluency in French and English, both spoken and written
- Knowledge of the watchmaking industry is an asset
We offer you
- A high-impact mission within a dynamic international environment
- A quick start with varied responsibilities
- An engaged and collaborative team
- The possibility of evolution to a permanent contract depending on the situation and company needs
Workplace: Geneva – Plan-les-Ouates
Activity rate: 100%
Contract type: 3-month fixed-term contract with possibility of evolution to permanent contract
Availability: As soon as possible