Description
With establishments all rooted in the Swiss territory, we strive to express a Beautiful Hospitality, responsible and sustainable.
Deeply humanist and at the service of exceptional expertise, Sandoz Fondation Hotels places its employees at the heart of its vision.
OUR VALUES
At Sandoz Foundation Hotels, our mission is to preserve the environmental, material and
immaterial heritage of our properties through healthy, profitable and responsible hotel management.
The perfectly mastered expression of SWISS EXCELLENCE HOSPITALITY
A full and complete commitment to the SUSTAINABLE TRANSFORMATION of our activities
THE DEVELOPMENT OF OUR TALENTS in a healthy, fulfilling and participative work environment.
Between lake and mountain, join hotels where natural elegance meets service excellence. Here, every moment reflects the beauty and authenticity of our landscapes, in a setting as inspiring for our guests as for our teams. We offer our employees real opportunities for advancement within exceptional establishments. Beautiful hospitality comes from the heart, and it is with passion that we make it shine every day.
To complete our team, we are looking for a:
Guest relation agent (M/F)
Responsibilities
• You welcome, accompany and follow all our guests, from the beginning of their stay until departure
• You are their privileged contact, especially for our VIP guests
• You anticipate the desires, wishes and preferences of our guests and personalise the service according to the client profile
• You coordinate all special requests and manage arrangements and preferences (restaurant or Spa reservations, special occasions, marriage proposals-) with our various departments
• You record all information relating to our guests (birthdays, celebrations, wishes, restrictions, allergies-) in our hotel software
• You communicate daily all malfunctions, complaints and disputes noted in our complaint report, sent internally
• You respond to guest comments through our various communication channels
• You ensure the daily "room check" according to preferences, "special amenities" or any specific request, and support our reception teams by managing arrivals, departures or any other guest assistance at the reception desk
Profile sought
• You are proficient with computer tools (Word, Excel, PowerPoint); knowledge of Opera Cloud is an asset
• You have knowledge of reception techniques as well as luxury codes
• You are cheerful, organised, rigorous and flexible, with excellent presentation and very good interpersonal skills
• You demonstrate open-mindedness, stress management skills and a strong sense of hospitality and customer service
• You show empathy, diplomacy as well as ease in writing and speaking
• You hold a qualification in hospitality (CFC hospitality specialist, hotel school, CAP/BEP/BTS hospitality-catering or complementary reception diploma)
• You have 3 to 5 years of experience in a similar role in a 5* luxury or Palace establishment
• You are bilingual French/English; any other language is an asset
Our benefits
• Temporary accommodation
• Internal training
• Free access to a regional fitness centre
• Preferential rates within the hotels of our Foundation and Swiss Deluxe
Additional information
Requirements: To be able to work in Switzerland, the candidate must hold a work permit or meet the legal requirements to obtain one.
Why join Sandoz hotels
Joining Sandoz Foundation Hotels means joining a group where excellence, employee development and sustainable development are at the heart of our values. We invest in your professional growth and offer an inspiring work environment, where team spirit and authenticity are essential. Together, let us shape beautiful hospitality with passion and commitment.