Description

Critères de l'offre



* Métiers :

* Digital Project Manager
* Diplômes :

* No Diploma
* Compétences :

* English
* Lieux :

* Geneva
* Conditions :

* Permanent contract
* Salary not specified
* Full Time

Critères de l'offre



* Métiers :

* Digital Project Manager
* Diplômes :

* No Diploma
* Compétences :

* English
* Lieux :

* Geneva
* Conditions :

* Permanent contract
* Salary not specified
* Full Time

## L'entreprise : LHH ##

**The Adecco Group Switzerland**

Plus d'infos sur LHH

## Description du poste ##

We are seeking a **Digital Services & Member Engagement Manager** to lead the development and growth of a strategic portfolio of digital services delivered to an international network of members.

**Responsibilities**

* Define and drive the strategy for a portfolio of digital services (offering, roadmap, evolutions)
* Support the growth of the program through new member acquisition and expansion of existing accounts
* Act as the main point of contact for member organizations, building strong, trust-based relationships
* Understand member needs, lead workshops, and ensure high levels of engagement and satisfaction
* Collaborate closely with technical teams to guide product and service evolution (prioritization, delivery follow-up, quality)
* Contribute to the development of the offer (pricing, service offerings, additional modules)
* Operate in a complex international environment involving multiple stakeholders
* Prepare reporting and produce strategic documentation in English
* Drive continuous improvement based on user feedback and performance insights

**Profile**

* 10+ years of experience in digital services management, customer success, product/service management, or account management
* Strong client-facing experience with a focus on engagement, retention, and account development
* Ability to work at the intersection of business and technology
* Experience in complex, multi-stakeholder environments (e.g. international, public sector, large ecosystems)
* Excellent communication and facilitation skills (workshops, presentations, stakeholder interactions)
* Strong written communication skills in English. Other languages are a plus.

\#LI-AP2

\#LI-Hybrid