Description

**INTRODUCTION**


For one of our client, an multinational company based in Geneva, we are looking for :




**Data Analyst**




Immediately available for a temporary assignment, 100%, until 31 December 2024, with the possibility of extension.


**DESCRIPTION DE LA MISSION**


* Support markets with set up and execution of best-in-class **Consumer Care**.
* Oversee the **productivity** and **quality** by providing accessible, real-time insights and actionable recommendations to drive performance.
* Ensuring Power **BI and Excel-based** reporting in Consumer Care with a focus on planning and service **quality** assessment.
* Work closely with **speech & text analytic tools** to act as the voice of the consumer, listening and escalating feedback.
* Closely monitor **KPI's,** **analyze** **results** and compile accurate report.


**PROFIL ATTENDU**


* Ability to **analyze**, **interpret**, and **organize** large amounts of data.
* **In-depth understanding** of modern **databases** and information **technologies**.
* Excellent **math** and **analytical** **skills**.
* **Advanced** user of **Microsoft O-ce** products: especially Excel (Macros), Power Point, **Service Now** plateform, Power BI and Power Query.
* **Problem-solving** orientation and proactivity.
* **Bilingual** of perfectly **fluent** in English, any other language is a plus.