Description

In this pivotal role, you will be the primary scheduling contact for assigned treatment centers and play a crucial part in coordinating time-sensitive patient journeys for advanced cell therapy products. You will work closely with cross-functional internal teams, external partners, and logistics providers, ensuring seamless operations and a positive end-to-end experience for patients and stakeholders.

Your main tasks

• Act as the main scheduling point of contact for apheresis centers, manufacturing sites, clinical treatment sites, and logistics partners.
• Create, coordinate, and maintain patient treatment schedules, ensuring timely communication and data accuracy across all stakeholders.
• Monitor and troubleshoot logistical issues throughout the patient journey, including transportation, warehousing, and manufacturing activities.
• Provide real-time portal support and training to clinical sites and external users.
• Execute exception handling processes such as product returns, replacements, and escalations as needed.
• Participate in daily operations meetings, shift turnovers, and cross-functional team discussions, contributing insights and supporting continuous improvement.
• Ensure compliance with SOPs, documentation standards, and company values while maintaining a high level of customer service orientation.

Your profile

• Bachelor’s degree or at least 3 years of relevant work experience in customer service, logistics, supply chain, or healthcare operations.
• Experience in a fast-paced, regulated environment such as pharmaceuticals, biotech, or healthcare is a strong asset.
• Highly self-motivated, professional, and able to work independently as well as collaboratively in diverse teams.
• Strong organizational, planning, and time management skills with a keen attention to detail.
• Excellent communication and interpersonal skills; able to manage tense situations and de-escalate when necessary.
• Flexible and adaptable to changing business needs, with willingness to provide on-call or holiday support as required.
• Fluency in English, any additional language is a plus.

Sebastian Pal is looking forward to receiving your application documents via job portal (CV, diploma, reference letters; no motivational letter necessary).
Full discretion is guaranteed and we will gladly answer any additional questions.