Description

Marflow AG: Based in Islikon, Switzerland! We are a leading Swiss Medical Device Company specializing in the manufacturing of top-quality medical products in Urology and Gastroenterology. As we embark on an exciting phase of expansion, we are thrilled to announce several career opportunities within our dynamic team.

Job Description

We are seeking a dynamic and customer-oriented Customer Care Representative with experience in the Medical Device Industry, who will act as the bridge between our company and customers in the LATAM, Middle East, and Asia regions . This role involves a combination of customer relationship management, sales coordination, and market intelligence. The ideal candidate is proactive, multilingual, and passionate about improving patient care through innovative medical solutions.

Key responsibilities:

Customer Engagement & Retention

• Act as the first point of contact for existing customers across LATAM, Europe and Asia
• Promote and develop sales across the full product portfolio.
• Address product inquiries, support issues, and ensure timely resolution.
• Maintain strong, long-term customer relationships to drive retention and satisfaction.
• Achieve or exceed regional revenue targets through account expansion.

Sales Coordination & Internal Liaison

• Coordinate with internal departments (supply chain, marketing, logistics, etc.) to ensure seamless order processing and timely delivery.
• Align sales activities with supply chain availability to enhance delivery efficiency.

Market Expansion & Lead Generation

• Proactively identify new customers and distributors, especially targeting competitor dealers.
• Send targeted demand emails and initiate conversations to create new leads.
• Attend and represent the company at regional conferences, congresses, and industry events.
• Analyze current market presence and identify growth opportunities and gaps.

Reporting & Analytics

• Prepare and deliver regular reports on customer feedback, demand trends, and market gaps.
• Use MS tools and analytics to present actionable insights to the sales and marketing leadership.
• Collaborate with cross-functional teams to refine go-to-market strategies based on field intelligence.

Qualifications:

• Minimum 2 years of experience in the medical device industry.
• Proven experience in customer care, sales support, or business development roles.
• Strong verbal and written communication skills in English.
• Experience using CRM platforms and Microsoft Office/Excel for analytics and reporting.
• Solid understanding of the LATAM and EU medical markets, including customer behavior and regulatory environments.
• Self-driven with the ability to work independently and across multicultural, remote teams.
• Strong organizational and multitasking skills, with a customer-first mindset.
• Willingness to occasionally travel within the region for events or client meetings.

Languages

English (Fluent), Conversant with local languages like German, French, Portuguese, Spanish and Arabic is a plus

Job Type: Full Time (100%)

Pay: CHF5’000.00 - CHF6’000.00 per month

Work Location: In person

Job Type: 100%

Pay: CHF5’000.00 - CHF6’000.00 per month

Schedule: Monday to Friday

Work Location: In person

Marflow AG
Marflow AG, Alte Landstrasse 54
8546 Islikon