Description

Customer Service & System 100%Sonic Suisse employs approximately employees who are committed to the well-being of our clients and their patients. High quality standards and the continuous further training of our employees guarantee the safety and validity of our analyses and findings. Sonic Suisse offers general practitioners, specialists, and hospital clients the entire spectrum of laboratory and special laboratory medicine, including pathology. Sonic Suisse is part of the Sonic Healthcare Group, one of the world's leading providers of medical diagnostic services.For Sonic Suisse SSD at the locations in Bern, Kriens, Zurich, or Buchs SG, we are looking for a Customer Service & System specialist. In this role, you will support our clients and partners, particularly regarding topics related to the use of practice software and the connection of laboratory systems. You will contribute significantly to professional support and high service quality.Your responsibilities include the following:- Planning, coordination, and implementation of system installations as well as laboratory and practice connections in collaboration with customers, partners, IT, and internal departments- Support of customers as well as acting as an internal contact person for Sales and Customer Service- Analysis of malfunctions and customer requests as well as development and tracking of proposed solutions- Ensuring service quality and compliance with agreed response times- Close cooperation and interface function with internal areas such as IT, laboratory, logistics, finance, and sales- Creation and maintenance of work instructions and training materials- Participation in projects as well as active contribution to the further development of service processes and toolsProfile:- Completed training in a practice, laboratory, or IT field or equivalent professional experience- In-depth knowledge of interfaces such as xDT, HL7 as well as XML, network technology, and the configuration of hardware- Knowledge in the administration and support of practice software is an advantage- Experience in the introduction, support, and training of software, preferably in a laboratory/practice environment- Service-oriented, analytical, and solution-oriented working method- Driver's license B- Experience with ticket systems (ideally Service Desk Plus), CRM systems (ideally Salesforce), and in-depth knowledge of MS Office- German language skills in spoken and written form; English, French, or Italian language skills are an advantageBenefits:- Versatile activity, development, and further training opportunities- Greatest possible freedom, flexibility, and personal responsibility- Pleasant working atmosphere with exciting challenges- 40-hour week and 5 weeks of vacation- Modern workplaces as well as excellent infrastructureWe review your application and, if suitable, pass it on directly to our client. You will be contacted directly by our client. jidd2b8293aen jit0416aen jpiy26aen