Description

At X we are looking for a Customer Service Clerk & Team Lead Deputy 100% (f/m/d) immediately or by arrangement.Customer Service Clerk & Team Lead Deputy 100% (f/m/d)These tasks will inspire you- You process telephone and written customer inquiries regarding X products and services in German and French- You maintain, check, and update data in our systems- You issue our AGROLA customer cards and manage them carefully- You coordinate requests across various company divisions and ensure that customer concerns are processed efficiently- You support internal interfaces such as sales, marketing, energy solutions, accounting, or X to ensure customer support- You create invoices for purchases, fees, and services for customers and partners - including accounts receivable management- You create evaluations for internal specialist departments and actively contribute to customer service and improvement projects- You take on tasks that support the daily operation of customer serviceWe look forward to this profile- Completed commercial training or comparable- Experience in customer service, customer care, or customer support, preferably in the X energy sector- Experience in X a ticketing system (MS Dynamics 365, Jira Service Management, or Service Now)- Very good language skills in German and French (spoken and written)- Enjoyment of X and high service orientation- Confident handling of MS X common CRM/ERP systems- Independent, reliable, and solution-oriented way of working- PersonalityAGROLA AG %Position EmployeeEmployment type permanentProfessional field / Clerical workQuestions about X HR Business PartnerQuestions about the position Head of Customer Service & 1st Level SupportDiscover your benefitsEducation and training We invest in the development of our employees. A wide range of internal educational opportunities is open to everyone, and we support external further training.Vacation policy Our vacation policy guarantees all employees at least 5 weeks of vacation. From the age of 50, it is 6 weeks, and from the age of 60, it is 7 weeks. In addition, X purchasing additional vacation days is possible.Family time Mothers receive 100 percent of their insured salary during the 18 weeks of maternity leave. The other parent enjoys 3 weeks of family time at full pay.Insurance benefits We secure our employees with above-average social and pension benefits and offer special conditions for various health insurance companies for their entire family.Discounts and Our employees benefit, among other things, from X shopping and refueling, from credits on REKA money, as well as discounted mobile subscriptions for them and theirApplication processThe application is very simple via the online form - an acknowledgment of receipt follows. After careful review of all documents, there will be feedback as soon as the pre-selection. If the dossier is convincing and we get to know each other personally in one or two interviews, and it fits for both sides, a binding offer follows. Then it's time to say: Welcome to X and here's to a good time together!About usAGROLA is an energy service provider rooted in X. In addition to the fuel business, we offer products and services for renewable mobility and heat. This includes wood pellets, solar systems, storage solutions, and AGROLA is one of the largest gas station providers in Switzerland. We are part of the Swiss agricultural cooperative fenaco. This also includes other well-known brands such as UFA, RAMSEIER, Volg, LANDI, and Ernst Sutter. AGROLA - that is also fenaco. jid632d9c4aen jit0518aen jpiy26aen