Description

Your Tasks:

• Responding to customer emails
• Managing customer expectations
• Anticipating customer needs
• Liaising with and supporting all internal teams on customer-related matters
• Building, managing and maintaining relationships with new and existing customers
• Coordinating internally to resolve customer queries
• Ensuring internal and external documentation is kept up-to-date, e.g. customer on-boarding guide, reference documents, internal manuals
• Minuting meetings
• Coordinating new customer onboarding process
• Scheduling customer business reviews and helping to prepare content
• Testing, maintaining and improving business intelligence tools in conjunction with IT department
• Other customer-related tasks as may be required to support the business

Your Profile:

• Fluent written and spoken English and Spanish 
• Work experience in the music industry (music publishing, record label, CMO or licensing at DSP) is highly desirable
• Familiarity with music industry rightsflow and experience in song royalty tracking
• Account management experience
• Microsoft Office advanced user (Outlook, Excel, PowerPoint)
• Meticulous attention to detail and customer-centric mindset
• Assertive: able to give clear instructions with deadlines in an effective and respectful manner
• Communication skills at all levels, in all registers
• Independent thinker, willing to suggest creative solutions
• Able to anticipate customer needs and preempt potential problems 
• Excellent time management and prioritisation
• Intentional approach

Your Application:

• An exciting position in the music industry in an international company and environment
• The opportunity to play an active role in shaping the future of Mint Digital Services Become part of our team and take on a varied range of tasks with a high level of personal responsibility and room for your ideas
• Attractive employment conditions with above-average social benefits
• An open, uncomplicated and collegial working atmosphere
• Flexible working hours and the option to work from home

Does this appeal to you? Then we look forward to receiving your application documents with photo via our MINT application portal. 

Applications via e-mail cannot be considered.