Description

QoQa is first and foremost nearly one million members of our magnificent Qommunity who discover offers unearthed by our teams every day. Our mission: to amaze. We owe our success to the formidable work of our more than 240 otters who commit themselves daily to offering experiences, discoveries, and top-tier service.Today, we are looking for the rare gem to join the Experience team!Experience Support Specialist FR/DE - 100%Mission- Respond to customer service requests for hotel and leisure offers from our customer otters and our partners via email and telephone- Manage the follow-up of the Experience Universe- Coordinate internal and external stakeholders during the different stages of the offers- Assist our partners during the offers- Answer questions on the forum when offers are online- Place the satisfaction of customer otters as well as partners at the center of your daily work- Organize yourself autonomously to develop the Experience UniverseLet's talk about you and your skillsYour experience- Your background in the hotel industry or in sales (ideally e-commerce)- A first experience in the hotel environment or in after-sales service is highly appreciatedYour skills - Your qualities- (Swiss) German: native language or excellent command- French: native language or excellent command- English: good written and oral knowledge- You have bulletproof patience- You are capable of providing solutions that are as effective as they are creative, knowing how to think outside the box if necessary- You know how to juggle different tasks with ease- You are organized, while knowing how to make room for the unexpected- You are capable of managing pressure and priorities- You infuse the best of yourself and good humor into your work- The plus: your appetite for AI and modern tools is limitless!So that you stay on top of your game, we offer- A healthy environment, where you can be yourself- A pleasant atmosphere and work setting at our HQ- Flexible and hybrid working time- A system of social benefits that are top-notch (5 weeks of vacation, advantageous pension fund, leave beyond the legal minimum, discounts and financial contributions: mobility plan, telephone subscription, lunch, sports, possibility of continuing education and development)The next stepsDo you have what it takes to take on this challenge?To enter the race, send us at least your CV and a personalized letter or video. Let your personality speak and tell us why you would be the ideal person for this job. What are your superpowers: Surprise us!We thank you (and the planet too) for not sending your paper files. If your background matches our requirements for the position, we will invite you to discover our den and to show us your talents in the field. Otherwise, you will receive an email as soon as possible.Now, take the plunge and try your luck!Start date: as soon as possible (but we can wait if you are the right person)Type of contract: Permanent contractRate: 100%Location: Bussigny or Zurich jid3e799adaen jit0518aen jpiy26aen