Beschreibung

Customer Service Manager 100% The Energy Service guarantees the distribution of electricity, gas, and drinking water in Yverdon-les-Bains, as well as in many neighboring villages, while managing the public lighting network. Inspired by the Plan, it places sustainable development at the heart of its projects and commits to promoting energy efficiency and renewable energies, actively contributing to the energy transition of the entire region. To strengthen its customer service, the Energy Service is looking for a: Customer Service Manager 100% Your essential tasks: Supervise and participate in the process of [missing text] with the different units of the customer service. Process collections and reimbursements as well as customer follow-up activities and manage the process of responding to customer requests (phone - email - correspondence). Actively participate in the processes of [missing text] activities as well as their [missing text]. What we expect from you: CFC of commercial employee or similar qualification, experience in customer service. Excellent mastery of MS-Office (Word, Excel, Outlook). Experience with ERP Abacus and Innosolv, good oral and written expression, precision, rigor, and good resistance to stress. Sociability, autonomy, and discretion. What we offer you: A dynamic environment: the public service market at a stable job serving the community and favorable social conditions. In case of interest, we invite you to send your application via the City of Yverdon-les-Bains, which is committed to promoting diversity within its workforce. It places great importance on the different life paths and makes every effort to ensure equal treatment in its recruitment processes. We look forward to receiving your application! Start date: to be agreed. jidb869a1eaen jit0414aen jpiy26aen