Description

* Reconcile and standardize CRM data
* Liaise with members to validate key information

## About Our Client ##

Our client is a an international organisation.

## Job Description ##

* Conduct a comprehensive audit and reconciliation of membership data across three CRM platforms.
* Identify and resolve inconsistencies in contact information, organizational details, and fee-related data (e.g., turnover).
* Design and implement a standardized data structure and merging strategy to consolidate CRM records into a unified view.
* Engage directly with selected members to verify invoicing details, confirm account information, and address outstanding discrepancies.
* Collaborate with members to validate organizational data (e.g., turnover, business unit structure) and accurately document updates in the CRM.
* Act as a primary point of contact for member inquiries related to data validation, fee structures, and membership status, ensuring timely and professional communication.
* Maintain detailed communication logs and ensure all member interactions are recorded to support a transparent audit trail.
* Partner with the Membership and Finance teams to confirm data accuracy and streamline the invoicing process.
* Identify and recommend process improvements to enhance ongoing data integrity and CRM maintenance.
* Prepare clear and concise reports summarizing findings, actions taken, and recommendations for future improvements.

## The Successful Applicant ##

* Demonstrated experience working with CRM systems and managing data across multiple platforms.
* Advanced proficiency in Excel.
* Exceptional attention to detail and a structured, analytical approach to problem-solving.
* Experience working with membership-based organizations or subscription fee models is highly desirable.
* Strong interpersonal and communication skills, with a customer-service orientation and the ability to handle sensitive information with professionalism.
* Ability to manage follow-ups independently and maintain accurate records of all member correspondence.

## What's on Offer ##

3 month temporary mission.

Quote job ref

JN-062025-6756006

Job Function

Public Sector & Not for Profit

Specialisation

Project Assistant

Industry

Not For Profit

Location

Geneva

Contract Type

Interim

Job Reference

JN-062025-6756006